Terms and Condidtions...

A) These terms and conditions of business set out the basis upon which the customer will arrange removals and/or storage of your goods with nominated Removal Contractors. References throughout these terms and conditions to “you”/“your” refer to the customer (and where referred to in the removal terms and conditions section set out below, the customer of the Removal Contractor).

B) Where removals and/or storage are paid for in full and/or paid for in part by a property developer any references to payment of removal costs and ancillary charges as referred to within these terms and conditions will, subject to confirmation in writing from the property developer to you, constitute reference to payment of those costs/charges by the property developer. However for the avoidance of doubt the removal terms and conditions referred to below will still apply to any removal services carried out by a Removal Contractor on your behalf. You are strongly advised to liaise with your property developer and/or Removal Contractor in relation to any services excluded from the removal under the removal terms and conditions set out below, and coverage (or not) by the property developer for costs for those additional services (if any).

C) Customers are solely responsible for arranging removal and/or storage with the Removal Contractor found by The Removal Supermarket. The Removal Supermarket are not removers and provide no removal or storage services. The Removal Supermarket does not have to arrange removal and/or storage services with Removal Contractors on the basis of the removal terms and conditions set out below (or substantially those terms and conditions), save where agreed otherwise in writing between Removal Contractor and the customer e.g. if a Removal Contractor has specific removal requirements or terms outside or in addition to the removal terms and conditions set out below.

D) The removal terms and conditions set out below contain provisions which exclude and/or limit a Removal Contractors liability for loss and/or damage to your goods and also set out provisions governing insurance of those goods. You are particularly referred to clause 3 (regarding insurance) clause 8 (exclusions and limitations of liability) and clause 12 (for damages to premises or property other than the removed goods). The removal conditions also contain time limits for claiming against a Removal Contractor (see clause 10).

E) Removal Contractors will also be responsible for administration of the removal/storage contracts. Accordingly any references in the removal/storage terms and conditions set out below relating to correspondence/notices/payments (including all requests for increased limits of liability and/or notices of claim) are to be sent by the customer to the Removal Contractors directly.

F) Any disputes between you and Removal Contractors are subject to English law and to be determined by the English Courts.

G) By accepting our terms and conditions, we reserve the right to store your contact details for both contact and marketing purposes by either ourselves or related third parties.

REMOVAL/STORAGE Terms & Conditions

These conditions explain your rights, obligations, and responsibilities and those of the Removal Contractor for removal/storage services. Where these conditions use the word 'you' or 'your' it means you as the removal customer, The Removal Contractor means the Removal Contractor found by The Removal Supermarket on the removal customers behalf.

1. Quotation

The removal quotation issued by Removal Contractor (“the quotation”) is a fixed price. Unless otherwise stated on its face, it does not include insurance, customs duties and inspections or any other fees payable to government bodies. The Removal Contractor may change the quoted price for the removal or make additional charges if any of the following have not been taken into account when preparing the quotation or, if separately confirmed by the Removal Contractor in writing:-

(a) You do not accept the quotation in writing within 28 days, providing at the time of acceptance a firm removal date which the Removal Contractor agrees in writing.

(b) By reason of your delay, the removal is not carried out or completed within three months of the date of acceptance of the quotation.

(c) The Removal Contractors' costs increase (or decrease) because of currency fluctuations (where applicable) or changes in taxation or freight charges for reasons beyond their control.

(d) The work is carried out on a Saturday, Sunday or Public Holiday at your request.

(e) The Removal Contractor has to collect or deliver goods from/to above the ground and first upper floor of a property.

(f) The Removal Contractor supply any additional services not included or requested to be included in the quotation, including moving or storing extra goods (these conditions will apply to such work in any event).

(g) The stairs, lifts or doorways at the property/ies are inadequate for free movement of the goods without the need for mechanical equipment or structural alteration, or the approach, road or drive to the property/ies is unsuitable for the Removal Contractors' vehicles and/or containers to get to and load and/or unload within 20 metres of the doorway, and as a result the Removal Contractors have to carry out extra work not included within the quotation.

(h) Any parking or other fees or charges that have to be paid by the Removal Contractor in order to carry out the removal services on your behalf.

(i) There are delays or events outside the Removal Contractors reasonable control.

(j) The Removal Contractors are asked to agree in writing to increase their limit of liability (as set out in clause 8 of these conditions).

In all these circumstances a revised quotation will be put forward and, if agreed, you will pay the adjusted charges.

2. Work not included in the quotation

Unless agreed by the Removal Contractor, in writing, they will not, as part of the quoted removal services:

(a) Dismantle or assemble unit or system furniture, fitments or fittings.

(b) Disconnect or reconnect appliances, fixtures, fittings or equipment.

(c) Take up or lay fitted floor coverings.

(d) Move storage heaters, unless they are dismantled.

(e) Move items from a loft or cellar, unless properly lit, and floored and safe access is provided.

(f) Move or store any items excluded under clause 4 of these conditions.

(g) Further contents to be moved above the agreed volume. If a move is done it is at extra cost.

The Removal Contractors staff will not be authorised or qualified to carry out such work. It is recommended that a properly qualified person is separately employed by you to carry out these services, if required.

3. Your responsibility

It will be your sole responsibility to:

(a) Declare to the Removal Contractor the value of the goods being removed and/or stored.

(b) If any insurance cover offered by the Removal Contractor in the quotation and is not accepted (and paid for in advance of the start of the removal) arrange adequate insurance cover for the goods submitted for removal, and/or storage, against all insurable risks,

(c) Obtain at your own expense, all documents, permits, licences, and/or customs documents necessary for the removal to be completed.

(d) Be present or represented throughout the removal.

(e) Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

(f) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

(g) Prepare and properly stabilise all appliances or electronic equipment prior to their removal.

(h) Empty, properly defrost and clean refrigerators and deep freezers. The Removal Contractors are not responsible for the contents of this equipment.

(i) Provide the Removal Contractor with a contact address for correspondence during removal, and/or storage of goods.

(j) The inventory / requested vehicle(s) is correct for the size of the move. Anything more will be charged at an extra cost.

(k) To make sure communication has been made by the customer and the Removal Contractor prior to move date to arrange all removal details.

Other than by reason of the Removal Contractors negligence, they will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.

4. Goods not to be submitted for removal or storage

The following items are specifically excluded from this contract unless otherwise agreed as below.

(a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.

(b) Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

(c) Plants or goods likely to encourage vermin or other pests and/or plants or goods likely to cause infestation.

(d) Refrigerated or frozen food, drink, products or goods.

(e) Any animals and their cages or tanks including pets, birds or fish.

(f) Goods which require a special licence or government permission for export or import.

Such goods will not be removed by the Removal Contractor except with their prior written agreement. In the event that they do remove such goods, the Removal Contractor will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If you submit such goods without the Removal Contractors knowledge and prior written agreement they will not be liable for any loss or damage and you will indemnify the Removal Contractor against any charges, expenses, damages or penalties claimed against them. In addition, the Removal Contractor shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4(b), 4(c) or 4 (d).

5. Ownership of the goods

By entering into this contract, you declare that:

(a) The goods to be removed and/or stored are your own property, or

(b) The person(s) who own or have an interest in them, have given you authority to make this contract, and have been made aware of these conditions.

You will meet any claim for damages and/or costs against the Removal Contractor if these declarations are not true.

6.Charges if you postpone the move or if the move is cancelled from either the customer, contractor or The Removal Supermarket

If you postpone or cancel this contract, the Removal Contractor / The Removal Supermarket may charge according to how much notice is given. Notification must be in writing by recorded delivery or electronic medium that can provide proof of time and date stamp.

(a) All deposits a subject to confirmation and commitment to the removal service. Therefore all deposits are none refundable due to work carried out prior to a move by The Removal Supermarket.

(b) Full balance paid on Domestic Moves: Less than 7 working days, but more than 2 working days before the removal was due to start: 60% of the full removal charge to be retained.

(c) Full balance paid on Domestic Moves: Within 48 hours of the start of the removal, 100% of the full removal charge to be retained (the start of the removal is viewed as the first day that the removal crew are due to be present at the property)

(d) Full balance paid on European/International Moves: Less than 28 working days, but more than 7 working days before the removal was due to start: 60% of the full removal charge to be retained.

(e) Full balance paid on European/International Moves: Within 7 working day of the start of the removal, 100% of the full removal charge (the start of the removal is viewed as the first day that the removal crew are due to be present at the property)

(f) There is a standard 2.9% charge on all credit and debit card transactions. Therefore if the moved is cancelled by the contractor or The Removal Supermarket, 2.9% of all transactions will be kept until a refund is approved.

(g) Please note that payment terms can be altered by the Removal Contractor at anytime. The Removal Supermarket has no involvement with this and therefore takes no responsibility for the Removal Contractors terms of payment.

7. Paying for the Removal

Unless otherwise agreed by the Removal Contractor in writing:

(a) Deposit payment is required, by cleared funds in advance of the removal or storage period. The deposit payable is The Removal Supermarket's brokerage fee for services offered.

(b) You may not withhold any part of the agreed price before or after the removal service is complete.

(c) The only method of payment for the deposit to The Removal Supermarket is via banking transfer. We no longer accept any other method of payment.

(d) If the move size is larger than the agreed price there will be additional charges for additional work which will be taken once the move is complete. If the move is larger than what was originally stated and this confirmed before the move date, then the move is classed as void and any deposit taken will be retained. With regards to term (6) if this is within 7 days but outside 2 working days of the move date then 60% of the overall balance is to be taken. If it's within 2 working days of the move date then 100% of balance will be taken. Only under certain circumstances can this be adjusted.

(e) The balance of the agreed price is to be paid direct to the removal company on collection or delivery. The Removal Contractor may have separate terms of payment which may require upfront payment of the full balance. This is the responsibility of both the customer and the removal company appointed to the move to come too agreed terms for payment and how payment is made. The Removal Supermarket cannot take responsibility for any payment of balances made.

8. Our liability for loss or damage

For the purposes of this clause, reference to an item is reference to any one article, suite, pair, set, complete case, carton, package or other container.

(a) The Removal Contractors liability for loss or damage is limited. This is set out in clause 8(a)(i) below. You may request the Removal Contractor increase their liability, as set out in clause 8(b) below. This is subject to their express written agreement in advance of carrying out the removal and/or storage and payment of any additional charges.

(i) In the event of the Removal Contractor losing or damaging your goods, if they are liable, the Removal Contractor should pay you up to a maximum sum in sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. The maximum amount per item will need to be confirmed by the Removal Contractor as each company will pay different amounts. The Removal Supermarket cannot guarantee any liability cover and cannot offer direct insurance as we are not FSA regulated and merely a brokerage service.

OR

(ii) The Removal Contractor, in their sole discretion, may choose to repair or replace the damaged item. If an item is repaired the Removal Contractor should not be liable for depreciation in value.

(b) Subject to receiving your itemised (and valued) inventory with a request in writing for the Removal Contractor to increase their liability (above that set out in clause 8(a) above), prior to the removal and/or storage commencing, the Removal Contractors may offer to extend their maximum liability to the value declared by you to them. An additional charge for the removal/storage is likely. This is not insurance on the goods and you are strongly advised to accept the insurance offered in the Removal Contractors quote (if any) or if arranging insurance cover yourself, you are advised to show this contract to your insurance company.

(c) Other than by reason of the Removal Contractors negligence, they may not be liable for any loss, damage or failure to produce or deliver the goods if this is caused by one or other of the circumstances set out in the following:

I. By fire, howsoever caused.
II. By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside the Removal Contractors reasonable control.
III. By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
IV. By moth or vermin or similar infestation.
V. By cleaning, repairing or restoring unless the Removal Contractors did the work.
VI. To any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by the Removal Contractor.
VII. For electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
VIII. To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, howsoever caused, unless you have previously given the Removal Contractor full particulars with value, and they have confirmed in writing that they accept responsibility as in conditions 8(a) or 8(b) above.
IX. To any goods which have a relevant proven defect or are inherently defective.
X. To animals and their cages or tanks including pets, birds or fish.
XI. To plants.
XII. To refrigerated or frozen food, drink, products or goods.

(d) Other than by reason of the Removal Contractors negligence, the Removal Contractor may not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage, or failure to produce the goods.

(e) No employee of the Removal Contractor shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this contract.

(f) No responsibility will be accepted by The Removal Supermarket as stated above.

(See clause 24 under our service)

9. Extra conditions that apply to removals to/from a foreign country outside the United Kingdom: For goods destined to, or received from a place outside the United Kingdom.

(a) The Removal Contractor will accept liability only for loss or damage to goods when they are in the Removal Contractors actual possession, and if it can be proven that they were negligent. In such circumstances, the Removal Contractors will accept liability as in condition 8(a)(i) or 8(b) above. The Removal Contractor is not liable for any loss, damage or failure to produce the goods if it is caused by those circumstances set out in condition 8(c) above.

(b) Where the Removal Contractor engages an international transport operator, shipping company or airline, to convey your goods to the place, port or airport of destination, they do so on your behalf and subject to the terms and conditions set out by that carrier. By agreeing to these terms you confirm their availability to appoint such party on your behalf.

(c) If the carrying vessel/conveyance, should for reasons beyond the carrier's control, fail to deliver the goods, or route them to a place other than the original destination, you may have limited recourse against the carrier, and may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges (e.g. charges payable to a person who saves those goods), or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and if appropriate it is your responsibility to arrange adequate marine/transit insurance cover. These risks will not be insured by the Removal Contractor.

(d) The Removal Contractors do not accept liability for goods confiscated, seized or removed by Customs Authorities or other Government Agencies.

(e) All loads that are based on a shared container or shared vehicle are subject to additional terms, delivery times cannot be guaranteed and any dates or times given should be used for the purpose of guidance only. If time scales are quoted in days then this is calculated on working days and excludes Saturday, Sunday or any bank holiday in both the UK and country of delivery.
Please note The Removal Supermarket takes no responsibility for any claim as we do not move any customers. We are merely an office based removal brokerage service.

10. Time limit for claims

(a) For goods which the Removal Contractors deliver, you must note any visible loss, damage or failure to produce any goods at the time of delivery.

(b) If you or your agent collects goods from the Removal Contractors warehouse, you must note any loss or damage at the time the goods are handed to you, requesting that the Removal Contractor acknowledges and confirms your note.

(c) Notwithstanding clause 8, the Removal Contractor will not be liable for any loss of or damage to the goods unless a claim is notified to the Removal Contractor (or their foreign correspondent if condition 9 applies) in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by the Removal Contractor, as the case may be.

(d) The time limits referred to in clauses 10(a), 10(b) and 10 (c) above shall be essential to the contract.

(e) Upon your written request, the Removal Contractor may at their discretion agree to extend your time for compliance with clause 10 (c), PROVIDED your request is received within the time limits provided for above. Subject to this proviso the Removal Contractor will not unreasonably refuse such a request.

11. Delays in transit

(a) Other than by reason of the Removal Contractors negligence, they will not be liable for delays in transit.

(b) If through no fault of the Removal Contractor they are unable to deliver your goods, e.g. late arrival of keys to the property/ies preventing completion of the removal service on the allocated day, the Removal Contractor will take them into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

(c) If through no fault of the Removal Contractor they are unable to complete the removal services on the stated delivery date due to delay on your part the Removal Contractor may be entitled to ask for additional charges, such as for extra waiting time.

12. Damage to premises or property other than goods

(a) The Removal Contractor will not be liable for any damage to premises or property other than goods submitted for removal and/or storage unless they have been negligent.

(b) If the Removal Contractors cause damage as a result of moving goods under your express instruction, against the Removal Contractors advice, and to move the goods in the manner instructed will inevitably cause damage, they shall not accept that they were negligent.

(c) If the Removal Contractors are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt. This is essential to the contract.

13. Right to Hold the Goods (lien)

The Removal Contractors shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all the Removal Contractors' charges and any other payments due under this or any other contract. These include any charges that they have paid out on your behalf. Whilst the Removal Contractors hold the goods without payment you will be liable to pay all storage charges and other costs incurred as a result of them withholding your goods and these removal/storage terms and conditions shall continue to apply.

14. Disputes

If there is a dispute arising from this agreement, which cannot be resolved by agreement or any applicable Alternative Dispute Resolution Scheme, either you or the Removal Contractor, may refer it to Arbitration with disputes being determined by an arbitrator appointed by the Chartered Institute of Arbitrators. The identity of the Arbitrator to be agreed between you and the Removal Contractor. This contract to be subject to the law of the Country in which the Removal Contractors principal place of business is situated.

15. Sub-contracting the work

(a) The Removal Contractors reserve the right to sub-contract some or all of the work.

(b) At anytime The Removal Supermarket has the right to book with any other removal/shipping company(s) that can offer the same level of service the customer requires. Certain circumstances can arise when lack of communication is made from the customer which in turn could jeopardise the removal service going ahead at the price originally given. Once a booking is made responsibility is towards the customer to make sure communication is maintained and necessary updates are given to the removal broker/company.

(C) If the Removal Contractors sub-contract, then these conditions will still apply.

16. Route and method

(a) The Removal Contractors have the full right to choose the route for delivery.

(b) Unless it has been specifically agreed in writing on the Quotation, other space/volume/capacity on the Removal Contractors vehicles and/or the container may be utilised for consignments of other customers.

17. Advice and information

Advice and information in whatever form it may be given is provided by the Removal Contractor for their customer only. Any oral advice given without special arrangement is provided gratuitously and without contractual liability.

EXTRA CONDITIONS THAT APPLY TO STORAGE OF GOODS

18. Your forwarding address

(a) If you send goods to be stored you must provide the Removal Contractor with a correspondence address for letters and notify them if it changes. All correspondence and notices will be considered to have been received by you seven days (7) after posting to the last address recorded by the Removal Contractor.

(b) If you do not provide an address or respond to the Removal Contractor's correspondence or notices, they may publish such notices in a public newspaper in the area to or from which the goods were removed.

19. List of goods (inventory) or receipt

Where the Removal Contractor produces a list of your goods (an inventory) or a receipt and sends it to you, it will be accepted as accurate unless you write to them within seven (7) days of receipt, notifying them of any errors or omissions.

20. Revision of storage charges

The Removal Contractor may review their storage charges periodically. You will be given twenty eight (28) days notice in writing of any increases.

21. Right to Sell or dispose of the Goods

On giving you twenty eight (28) days notice the Removal Contractor is entitled to require you to remove your goods from their custody and pay all money due to them. If you fail to pay all outstanding debts due to the Removal Contractor they are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account with the removal company and any eventual surplus after settlement of all money (and charges) due to the Removal Contractor will be paid to you (without interest).

22. Termination

If payments are up to date the Removal Contractor will not end this contract except by giving you three (3) calendar months notice in writing. If you wish to terminate your storage contract, you must give the Removal Contractor at least fourteen (14) days notice. If they can release the goods earlier, they will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.

23. Hand out charges

If you make your own arrangements to collect the goods from the Removal Contractors' warehouse they are entitled to make a charge for handing them over. The Removal Contractors liability will cease upon handing over the goods.

24. Our service

The Removal Supermarket cannot take responsibility for the actions of any third parties i.e. Removal Contractors, Storage centers and any insurance policies. We act merely as a removal brokerage service that offers customers a selection of quotes only. We do not have to book a service for a customer, however this can be offered under certain circumstances, but merely as a good will gesture and therefore with no responsibility towards the confirmation of a booking. Once we have found a selection of quotes for a customer, our fee is paid as our job is completed.